.support-chat {
  display: grid;
  gap: 18px;
  margin: 24px 0;
}

.support-chat__back {
  width: fit-content;
  justify-self: start;
}

.support-chat__hero {
  display: grid;
  gap: 10px;
  padding: clamp(22px, 4vw, 36px);
  border: 1px solid var(--border-panel);
  border-radius: var(--radius-lg);
  background:
    radial-gradient(circle at top right, rgb(187 83 255 / 20%), transparent 36%),
    radial-gradient(circle at bottom left, rgb(48 120 255 / 16%), transparent 40%),
    rgb(7 10 24 / 84%);
}

.support-chat__hero h1,
.support-chat__hero h2,
.support-chat__hero p {
  margin: 0;
}

.support-chat__hero h1,
.support-chat__hero h2 {
  font-family: var(--font-serif);
  font-size: clamp(26px, 4vw, 36px);
}

.support-chat__hero p {
  max-width: 70ch;
  color: var(--muted);
  line-height: 1.55;
}

.support-chat--gate .support-chat__hero {
  justify-items: start;
}

.support-chat__shell {
  container-type: inline-size;
  container-name: support-shell;
  display: grid;
  grid-template-rows: auto minmax(0, 1fr);
  height: clamp(540px, 70vh, 720px);
  height: clamp(540px, 70dvh, 720px);
  border: 1px solid var(--border-panel);
  border-radius: 24px;
  overflow: hidden;
  background:
    radial-gradient(circle at 90% 0%, rgb(90 63 220 / 8%), transparent 34%),
    rgb(7 10 24 / 88%);
  box-shadow: 0 22px 70px rgb(0 0 0 / 32%);
}

.fund-pay__stars {
  font-size: 30px;
  line-height: 1;
  color: #64c8ff;
  filter: drop-shadow(0 0 8px rgb(42 171 238 / 55%));
}

.support-chat__aside {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  min-width: 0;
  padding: 14px 18px;
  border-bottom: 1px solid rgb(255 255 255 / 8%);
  background:
    radial-gradient(circle at top left, rgb(126 64 255 / 20%), transparent 34%),
    rgb(255 255 255 / 3%);
}

.support-chat__operator {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.support-chat__avatar {
  display: block;
  width: 44px;
  height: 44px;
  flex: 0 0 auto;
  object-fit: cover;
  border-radius: 14px;
  box-shadow: 0 0 22px rgb(126 64 255 / 34%);
}

.support-chat__operator div strong,
.support-chat__operator div > span {
  display: block;
}

.support-chat__operator > div {
  min-width: 0;
}

.support-chat__operator div strong {
  color: var(--text-strong);
  font-size: 15px;
  white-space: nowrap;
}

.support-chat__operator div span {
  color: var(--muted);
  font-size: 12px;
}

.support-chat__operator-status {
  display: flex !important;
  align-items: center;
  gap: 6px;
  margin-top: 3px;
}

.support-chat__operator-status i,
.support-chat__status i {
  width: 7px;
  height: 7px;
  flex: 0 0 auto;
  border-radius: 50%;
  background: #46d79b;
  box-shadow: 0 0 10px rgb(70 215 155 / 75%);
}

.support-chat__meta {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  min-width: 0;
}

.support-chat__meta-item {
  display: grid;
  gap: 1px;
  min-width: 0;
  max-width: 260px;
  padding: 7px 11px;
  border: 1px solid rgb(255 255 255 / 8%);
  border-radius: 11px;
  background: rgb(0 0 0 / 16%);
}

.support-chat__meta-item small {
  color: var(--muted-soft);
  font-size: 9px;
  font-weight: 700;
  letter-spacing: 0.06em;
  line-height: 1.2;
  text-transform: uppercase;
}

.support-chat__meta-item b {
  overflow: hidden;
  color: var(--text-soft);
  font-size: 11px;
  font-weight: 600;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-chat__status {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 8px 11px;
  border: 1px solid rgb(70 215 155 / 20%);
  border-radius: 999px;
  background: rgb(70 215 155 / 8%);
  color: #9af0c9;
  font-size: 11px;
  font-weight: 800;
  flex: 0 0 auto;
  white-space: nowrap;
}

.support-chat__status--closed {
  border-color: rgb(255 255 255 / 10%);
  background: rgb(255 255 255 / 5%);
  color: var(--muted);
}

.support-chat__status--closed i {
  background: var(--muted);
  box-shadow: none;
}

.support-chat__status--new {
  border-color: rgb(126 104 255 / 34%);
  background: rgb(126 104 255 / 12%);
  color: #c7bcff;
}

.support-chat__status--new i {
  background: #9e8cff;
  box-shadow: 0 0 10px rgb(126 104 255 / 72%);
}

.support-chat__main {
  display: grid;
  grid-template-rows: 1fr auto auto;
  min-width: 0;
  min-height: 0;
}

.support-chat__messages {
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 20px clamp(16px, 2.4vw, 30px);
  min-height: 0;
  overflow-y: auto;
  /* На границе истории колесо/свайп должны продолжать прокрутку страницы,
     иначе вложенный чат превращается в scroll-trap. */
  overscroll-behavior-y: auto;
  touch-action: pan-y;
  -webkit-overflow-scrolling: touch;
  scroll-behavior: auto;
  scroll-padding: 20px;
  scrollbar-width: thin;
  scrollbar-color: rgb(168 85 247 / 55%) transparent;
}

.support-chat__messages > :first-child {
  margin-top: auto;
}

.support-chat__messages::-webkit-scrollbar {
  width: 8px;
}

.support-chat__messages::-webkit-scrollbar-track {
  margin: 6px 0;
  background: transparent;
}

.support-chat__messages::-webkit-scrollbar-thumb {
  border: 2px solid transparent;
  border-radius: 999px;
  background: linear-gradient(180deg, rgb(168 85 247 / 80%), rgb(124 58 237 / 80%));
  background-clip: content-box;
}

.support-chat__messages::-webkit-scrollbar-thumb:hover {
  background: linear-gradient(180deg, rgb(183 105 255 / 95%), rgb(140 80 255 / 95%));
  background-clip: content-box;
}

.support-chat__empty {
  display: grid;
  gap: 6px;
  place-items: center;
  min-height: 260px;
  color: var(--muted);
  text-align: center;
}

.support-chat__empty strong {
  color: var(--text-strong);
}

.support-message {
  display: grid;
  gap: 7px;
  max-width: min(68%, 580px);
  padding: 12px 14px 9px;
  border: 1px solid rgb(255 255 255 / 9%);
  border-radius: 17px;
  background: rgb(255 255 255 / 4%);
  box-shadow: 0 8px 22px rgb(0 0 0 / 12%);
}

.support-messages-end {
  width: 100%;
  height: 1px;
  flex: 0 0 1px;
  pointer-events: none;
}

.support-message--user {
  align-self: end;
  border-color: rgb(156 112 255 / 24%);
  border-bottom-right-radius: 5px;
  background: linear-gradient(135deg, rgb(100 65 205 / 62%), rgb(49 75 157 / 68%));
}

.support-message--staff {
  align-self: start;
  border-bottom-left-radius: 5px;
  background: rgb(255 255 255 / 6%);
}

.support-message__author {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--text-strong);
  font-size: 12px;
  font-weight: 700;
}

.support-source-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 7px;
  border-radius: 999px;
  background: rgb(56 189 248 / 16%);
  color: #7dd3fc;
  font-size: 10px;
  font-weight: 800;
}

.support-message p {
  margin: 0;
  color: rgb(242 239 255 / 95%);
  line-height: 1.5;
  white-space: pre-line;
}

.support-message time {
  justify-self: end;
  color: var(--muted-soft);
  font-size: 11px;
}

.support-chat__error {
  margin: 0 22px 12px;
  padding: 10px 12px;
  border: 1px solid var(--danger);
  border-radius: var(--radius-md);
  background: rgb(255 82 118 / 10%);
  color: var(--danger-text);
  font-size: 13px;
}

.support-chat__composer {
  display: flex;
  flex-direction: column;
  gap: 9px;
  padding: 12px 14px 10px;
  border-top: 1px solid rgb(255 255 255 / 8%);
  background: rgb(5 8 20 / 97%);
}

.support-chat__closed {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  align-items: center;
  gap: 14px;
  padding: 14px 16px;
  border-top: 1px solid rgb(255 255 255 / 8%);
  background: linear-gradient(135deg, rgb(126 64 255 / 10%), rgb(0 0 0 / 20%));
  color: var(--text-soft);
  font-size: 14px;
  text-align: left;
}

.support-chat__closed-icon {
  display: grid;
  width: 38px;
  height: 38px;
  place-items: center;
  border: 1px solid rgb(80 220 160 / 28%);
  border-radius: 50%;
  background: rgb(80 220 160 / 10%);
  color: #88e9bc;
  font-size: 18px;
  font-weight: 900;
}

.support-chat__closed strong,
.support-chat__closed p {
  margin: 0;
}

.support-chat__closed strong {
  color: var(--text-strong);
}

.support-chat__closed p {
  margin-top: 2px;
  color: var(--muted);
  font-size: 12px;
}

.support-chat__new-ticket-button {
  min-height: 44px;
  white-space: nowrap;
}

.support-chat__new-ticket-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 9px 11px;
  border: 1px solid rgb(126 104 255 / 24%);
  border-radius: 13px;
  background: rgb(126 104 255 / 8%);
}

.support-chat__new-ticket-head div {
  display: grid;
  gap: 2px;
}

.support-chat__new-ticket-head strong {
  color: var(--text-strong);
  font-size: 13px;
}

.support-chat__new-ticket-head span {
  color: var(--muted);
  font-size: 11px;
}

.support-chat__subject {
  padding: 12px 14px;
  border: 1px solid var(--border-panel);
  border-radius: var(--radius-md);
  background: rgb(0 0 0 / 25%);
  color: var(--text);
  font: inherit;
}

.support-chat__subject:focus {
  outline: none;
  border-color: rgb(191 100 255 / 60%);
  box-shadow: 0 0 0 3px rgb(184 73 255 / 14%);
}

.support-chat__composer-actions {
  display: flex;
  flex: 0 0 auto;
  gap: 8px;
  justify-content: flex-end;
  align-items: center;
}

.support-chat__composer-row {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  min-width: 0;
}

.support-chat__attach-button span {
  margin-right: 3px;
  font-size: 18px;
  font-weight: 400;
  line-height: 0;
}

.support-chat__send-button {
  min-width: 118px;
}

.support-chat__composer-hint {
  padding-left: 3px;
  color: var(--muted-soft);
  font-size: 10px;
}

.support-chat__attachment-preview {
  display: flex;
  align-items: center;
  gap: 12px;
  width: fit-content;
  max-width: 100%;
  padding: 8px;
  border: 1px solid rgb(255 255 255 / 8%);
  border-radius: 13px;
  background: rgb(255 255 255 / 3%);
}

.support-chat__attachment-preview img {
  width: 88px;
  height: 88px;
  object-fit: cover;
  border-radius: var(--radius-md);
  border: 1px solid var(--border-panel);
}

.support-chat__pdf-preview,
.support-message__file-card {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  min-width: 0;
  padding: 10px 12px;
  border: 1px solid var(--border-panel);
  border-radius: var(--radius-md);
  background: rgb(255 255 255 / 5%);
  color: var(--text-soft);
  font-size: 13px;
}

.support-chat__pdf-preview span {
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-chat__pdf-preview strong,
.support-message__file-card strong {
  flex: 0 0 auto;
  padding: 3px 5px;
  border-radius: 5px;
  background: rgb(255 82 118 / 18%);
  color: #ff9cb1;
  font-size: 10px;
  letter-spacing: 0.04em;
}

.support-message__file-card--download {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  width: min(300px, 100%);
  padding: 9px 10px;
  border-color: rgb(255 255 255 / 10%);
  color: inherit;
  font: inherit;
  text-align: left;
  cursor: pointer;
  transition: border-color 160ms ease, background 160ms ease, transform 160ms ease;
}

.support-message__file-card--download:hover:not(:disabled) {
  border-color: rgb(203 150 255 / 30%);
  background: rgb(255 255 255 / 9%);
  transform: translateY(-1px);
}

.support-message__file-card--download:disabled {
  cursor: wait;
  opacity: 0.7;
}

.support-message__file-card--download span {
  display: grid;
  min-width: 0;
}

.support-message__file-card--download span b {
  overflow: hidden;
  color: var(--text-strong);
  font-size: 12px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-message__file-card--download span small {
  color: var(--muted);
  font-size: 10px;
}

.support-message__file-card--download > i {
  display: grid;
  place-items: center;
  width: 26px;
  height: 26px;
  border-radius: 8px;
  background: rgb(191 100 255 / 12%);
  color: rgb(226 210 255 / 95%);
  font-size: 15px;
  font-style: normal;
}

.support-message__attachment {
  display: grid;
  justify-items: start;
  gap: 8px;
  margin-top: 8px;
  color: inherit;
}

.support-message__image-preview {
  padding: 0;
  border: 0;
  background: transparent;
  cursor: pointer;
}

.support-message__image-preview img {
  display: block;
  max-width: 220px;
  max-height: 220px;
  border-radius: var(--radius-md);
  border: 1px solid rgb(255 255 255 / 12%);
}

.support-message__attachment-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.support-message__attachment-actions a,
.support-message__attachment-actions button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 32px;
  padding: 6px 11px;
  border: 1px solid rgb(191 100 255 / 30%);
  border-radius: 9px;
  background: rgb(191 100 255 / 10%);
  color: rgb(226 210 255 / 95%);
  font: inherit;
  font-size: 12px;
  font-weight: 700;
  text-decoration: none;
  cursor: pointer;
}

.support-message__attachment-actions a:hover,
.support-message__attachment-actions button:hover:not(:disabled) {
  background: rgb(191 100 255 / 20%);
}

.support-message__attachment-actions button:disabled {
  cursor: wait;
  opacity: 0.65;
}

.support-message__attachment-actions a:focus-visible,
.support-message__attachment-actions button:focus-visible,
.support-message__image-preview:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}

.support-chat__composer textarea {
  min-width: 0;
  min-height: 48px;
  max-height: 128px;
  flex: 1 1 auto;
  padding: 13px 14px;
  border: 1px solid var(--border-panel);
  border-radius: 15px;
  background: rgb(0 0 0 / 22%);
  color: var(--text);
  font: inherit;
  line-height: 1.4;
  resize: none;
}

.support-chat__composer textarea:focus {
  outline: none;
  border-color: rgb(191 100 255 / 60%);
  box-shadow: 0 0 0 3px rgb(184 73 255 / 14%);
}

@media (max-width: 767px) {
  .support-chat__shell {
    height: min(720px, calc(100vh - 118px));
    height: min(720px, calc(100dvh - 118px));
    min-height: 520px;
    border-radius: 18px;
  }

  .support-chat__aside {
    align-items: flex-start;
    padding: 12px;
  }

  .support-chat__avatar {
    width: 40px;
    height: 40px;
  }

  .support-chat__meta .support-chat__meta-item {
    display: none;
  }

  .support-chat__meta .support-chat__meta-account,
  .support-chat__meta .support-chat__meta-subject {
    display: flex;
    grid-column: 1 / -1;
    align-items: center;
    gap: 8px;
    width: 100%;
    max-width: 100%;
    padding: 8px 10px;
  }

  .support-chat__meta-account {
    grid-row: 2;
  }

  .support-chat__meta-subject {
    grid-row: 3;
  }

  .support-chat__meta-account small,
  .support-chat__meta-subject small {
    flex: 0 0 auto;
  }

  .support-chat__meta-account b,
  .support-chat__meta-subject b {
    min-width: 0;
    flex: 1 1 auto;
  }

  .support-chat__status {
    margin-top: 3px;
  }

  .support-chat__messages {
    max-height: none;
    padding: 14px 12px;
  }

  .support-message {
    max-width: 88%;
  }

  .support-chat__composer {
    padding: 10px;
  }

  .support-chat__closed {
    grid-template-columns: auto minmax(0, 1fr);
    padding: 12px;
  }

  .support-chat__closed p {
    line-height: 1.4;
  }

  .support-chat__new-ticket-button {
    grid-column: 1 / -1;
    width: 100%;
    justify-content: center;
  }

  .support-chat__new-ticket-head {
    align-items: stretch;
    flex-direction: column;
  }

  .support-chat__composer-row {
    display: grid;
    grid-template-columns: 1fr;
  }

  .support-chat__composer-actions {
    width: 100%;
  }

  .support-chat__composer-actions > button {
    min-height: 44px;
  }

  .support-chat__attach-button {
    flex: 0 1 auto;
  }

  .support-chat__send-button {
    min-width: 0;
    flex: 1 1 auto;
  }

  .support-chat__composer-hint {
    display: none;
  }
}

/* Компонент может оказаться узким и внутри широкого viewport (split-screen,
   встроенная панель, увеличенный zoom). В таком случае ориентируемся на
   реальную ширину чата, а не только на ширину окна. */
@container support-shell (max-width: 860px) {
  .support-chat__aside {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
    gap: 12px;
  }

  .support-chat__meta {
    display: contents;
  }

  .support-chat__meta .support-chat__meta-item {
    display: none;
  }

  .support-chat__meta .support-chat__meta-account,
  .support-chat__meta .support-chat__meta-subject {
    display: flex;
    grid-column: 1 / -1;
    align-items: center;
    gap: 8px;
    width: 100%;
    max-width: 100%;
    padding: 8px 10px;
  }

  .support-chat__meta-account {
    grid-row: 2;
  }

  .support-chat__meta-subject {
    grid-row: 3;
  }

  .support-chat__meta-account small,
  .support-chat__meta-subject small {
    flex: 0 0 auto;
  }

  .support-chat__meta-account b,
  .support-chat__meta-subject b {
    min-width: 0;
    flex: 1 1 auto;
  }

  .support-chat__status {
    grid-column: 2;
    grid-row: 1;
  }
}

.vpn-support-dialog{width:min(900px,calc(100vw - 28px));max-width:none;max-height:calc(100dvh - 28px);padding:22px;border:1px solid #4b326b;border-radius:24px;color:var(--text,#eee);background:#0d0c1a;box-shadow:0 24px 100px #000a;--border-panel:#392c50;--radius-lg:20px;--text-strong:#f4f0ff;--text-soft:#b8afca;--muted:#aba1bb}
.vpn-support-dialog::backdrop{background:#02020acc;backdrop-filter:blur(5px)}
.vpn-support-dialog .support-chat{margin:0;gap:18px}
.vpn-support-heading{display:flex;justify-content:space-between;align-items:center;gap:16px}
.vpn-support-heading h2{margin:8px 0 0;font-size:26px}
.vpn-support-heading .eyebrow{font-size:12px;color:#bd86e8}
.vpn-support-close{width:38px;height:38px;background:#282037;border:1px solid #453458;border-radius:50%;color:#e5c6ff;font-size:26px;flex-shrink:0;cursor:pointer}
.vpn-support-dialog .support-chat__shell{height:min(620px,calc(100dvh - 170px));min-height:340px}
.vpn-support-dialog .support-chat__avatar{object-fit:contain}
.vpn-support-dialog .support-chat__operator span{font-size:12px;color:#b1a4c0}
.vpn-support-dialog .support-chat__composer textarea{color:#f3edff;font:inherit;line-height:1.5}
.vpn-support-attach{cursor:pointer;padding:8px 14px;font-size:24px;border:1px solid #463356;border-radius:12px}
.vpn-support-attach input{position:absolute;width:1px;height:1px;clip-path:inset(50%)}
.vpn-support-attach:focus-within{outline:2px solid #b966ff}
.vpn-support-file{display:flex;gap:12px;align-items:center;font-size:12px;color:#b8add0;margin-top:10px}
.vpn-support-file span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:80%}
.vpn-support-file button{background:none;border:0;color:#dbafef;font-size:20px;cursor:pointer}
.vpn-support-error{color:#f3a0b4;font-size:12px;padding:0 18px;margin:0 0 8px;min-height:16px}
.vpn-support-closed{padding:12px 18px}
.vpn-support-download{display:block;color:#d7a5ff;font-size:12px;margin:8px 0}
@media(max-width:600px){.vpn-support-dialog{padding:14px;border-radius:18px}.vpn-support-heading h2{font-size:22px}.vpn-support-dialog .support-chat__shell{height:calc(100dvh - 165px)}.vpn-support-dialog .support-chat__composer-actions{flex-direction:row}.vpn-support-dialog .support-chat__composer{padding:12px}.vpn-support-dialog .support-chat__operator{gap:8px}}